Frequently Asked Questions (FAQs)
Q: How do I schedule a tour? Do you accept walk-ins?
A: You can schedule a tour online or by
calling the Leasing Office at (412) 253-2507. We do accept walk-ins
however it is better to call and schedule to ensure we will have an
appropriate amount of time to show you the community.
Q: How do I apply for an apartment?
A: You can apply for an apartment in person at the end of your tour, or you may always fill out the application at www.BrittanyApartments.com if you need more time.
Q: Who needs to apply?
A: Anyone who will be residing in your new home, over the age of 18, will need to apply.
Q: Are there any upfront fees?
A: We require a one-time $99 security
deposit and a $50 application fee to complete the application. We
also require a $150 occupancy permit fee due at
move-in.
Q: What documents can I use to provide proof of income?
A: You may use an offer letter, 2 most recent pay stubs, or for those self-employed, tax returns for the last 2 years.
Q: How will I know if my application has been approved?
A: You will receive a notification, usually right away, once we have processed your screening and all documents have been submitted and uploaded. If there is a credit hold, or if you have a criminal past, this will hold up the screening process up to 72 hours.
Q: What is the length of the lease?
A: We do offer 3 -15 month leases. Pricing varies depending on your desired lease term. Please contact the Leasing Office for more information.
Q: How can I pay rent and when is it due?
A: Rent is due on the first of the month, every month. Please note you will not receive a bill. You may drop off a check or money order to the Leasing Office or pay online via the Resident Portal with an e-check, credit, or debit card.
Q: What utilities are included in rent?
A: Water, sewage, and trash removal are included in the rent.
Q: Do you offer furnished apartments?
A: We do not offer furnished apartments. However, if you are interested in furnishings, we would be happy to direct you to local furniture rental companies.
Q: Is parking available?
A: Off-street parking is available in our
outdoor lot at no additional charge. We also have a parking garage
where spaces can be reserved for $10 per month.
Q: Is on-site laundry available?
A: Yes, we have coin-operated laundry rooms on most floors. The cost is $1.50 per wash and $1.50 per dry.
Q: Do you allow pets?
A: Yes, we are feline friendly and permit a maximum of 2 cats per apartment. We require a $200 non-refundable pet fee per cat and $10 per month, per cat.
Q: Is access to the building secured?
A: Yes, every building entrance remains locked and requires a building key to access. The main entrances have an intercom, where visitors or deliveries can reach the residents they are looking for.
Q: What will I need to provide before I can move into my apartment?
A: Before you can receive your keys, you will need to sign your lease, provide your Duquesne Light account number, and pay the rental amount due. When you arrive on move-in day, please bring a government-issued photo ID.
Q: How can I submit a maintenance request?
A: You may submit a maintenance request online through the Resident Portal, in person at the Leasing Office, or by completing a work order request form in the mail room area on level G2.
Q: What do I do if I have a maintenance emergency?
A: If you have an emergency during normal business hours, please call or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts.
Q: I will be moving out. What do I need to do?
A: Please notify the Leasing Office in
writing of your intent to move out. Further directions will be
given at time of notification if necessary.
Q: Am I required to have renters insurance?
A: You have the option to either provide proof of a renter's insurance policy with $300,000 of liability coverage or be automatically enrolled in our Resident Liability Program for $15/month.